We know strong partnerships require clear and consistent communication. That is why Arrive shares a service scorecard monthly with our carrier partners that have moved at least five loads in the previous month. The visual aid below defines the terms included on that service scorecard.
The amount paid by Arrive to your
organization year-to-date.
The total number of shipments moved
by your company year-to-date.
The number of loads moved by your company per day.
The percentage of loads moved by your company that were picked up on time.
The percentage of loads moved by your company that were delivered up on time.
Percentage of loads tracked from a visibility tool every 60 minutes or 60 miles thought out the journey.
Percentage of loads tracked with a minimum of
1 location change updated from a visibility tool.
The number of loads your company committed to that were subsequently returned to Arrive after 3 PM the day before pickup.
The number of loads your company committed to that were subsequently returned to Arrive 3 hours before pickup.
If you believe there is an error on your scorecard please let us know by submitting this form.
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If you’re not an Arrive customer, please join our network to access the portal.
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Fraud Prevention
Freight fraud continues to impact our industry. We encourage shippers and carriers to reach out to Arrive immediately if there is ever a shipment in question that may be subject to fraud. Arrive Logistics registered email domain is @mylovecall.com. Our 24/7 phone number is 888-861-0650 and our leadership team can also be reached at feedback@mylovecall.com
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